Refund policy

RETURNS, REFUNDS & EXCHANGES

If you need to exchange or return an item, it’s no problem.

  • We are happy to exchange any item for another of the same value.
  • We will refund any returned item as long as they are still in new, unused condition with all labels attached and within 90 days of purchase.
  • Footwear must be tried on a carpeted surface to avoid marking soles.
  • The cost of returning items to us is your responsibility both for domestic and intentional deliveries.
  • We recommend sending via Royal Mail, Second Class Recorded delivery or equivalent. Please obtain proof of posting and ensure adequate insurance. Please note, the goods remain your property until we receive them. We will email you as soon as we receive your return.
  • If the goods are being returned due to an error on our part, your postal costs will be refunded.
  • Using the returns note enclosed, please send all returns to:
    Customer Services
    The British Emporium
    Bridge Street
    Bakewell
    DE45 1DS
  • We only accept goods in a clean, unused condition.
  • Please allow up to 14 days once you have returned your parcel for any exchange to be processed or refund to be credited.
  • Please refer to our terms of use for further details.

FAULTY ITEMS

  • If your goods arrived faulty or damaged please complete and return the returns form enclosed with your order, along with the item(s) and return them to us, within 7 working days of receipt. Within this period any goods which arrived to you faulty or damaged will be replaced or refunded and your return postage costs reimbursed to the value of the equivalent 1st Class Signed For postage.
  • If returning a faulty or damaged item outside of the statutory 7 working days we will endeavour to rectify the fault as soon as possible, but may need to send goods away to be tested by the manufacturer. We are usually able to deal with faulty goods within 10 working days (two weeks). Please note that any used, faulty items must be returned to us in a clean condition. Wet, soiled or otherwise unclean items will be returned to sender unexamined.

NON REFUNDABLE ITEMS

  • Products that have been opened or unsealed (other than where necessary to inspect).
  • Products without original packaging or labels.
  • Products or packaging in poor condition.
  • Products or packaging that has been personalised.
  • Perishable goods that contain food products or which have an expiry date.
  • Due to health and safety legislation we are unable to accept the return of the following items, unless faulty:
    1. Worn socks, underwear, pyjamas, or swimwear.
    2. Specially ordered or personalised items.
    3. Earrings.

PROHIBITED ITEMS

  • We cannot ship the following items internationally:
    1. Razors
    2. Scissors
    3. Perfumes / aftershave containing alcohol including eau de parfum and eau de toilette, reed diffusers, non-aerosol body sprays, non-aerosol room sprays, essential oils.